Refund & Returns Policy
At our store, we are committed to providing a safe, reliable, and satisfying shopping experience for all customers. This Refund & Returns Policy explains our guidelines for returns, replacements, and refunds for iGet vapes and related vaping products purchased from our store.
Vape Product Returns
Due to health, hygiene, and safety considerations, we only accept returns for products that are unopened, unused, and in their original packaging. Return requests must be submitted within 7 days of receiving your order.
To start a return, please contact our customer support team with your order number and details about your request. Our team will review your case and provide the next steps.
Damaged, Defective, or Incorrect Orders
We carefully check all orders before shipping. However, if you receive a damaged, defective, or incorrect iGet vape product, please contact us within 48 hours of delivery.
Please provide your order details and clear images of the issue so we can quickly review your request. Depending on the situation, we may offer a replacement or refund.
Refund Policy
Approved refunds will be processed after your return request has been reviewed and accepted. Refunds will be issued through the original payment method used during checkout.
Processing times may vary depending on your bank, payment provider, or financial institution.
Non-Returnable Vape Products
For product safety and customer protection, the following items cannot be returned once opened or used:
- Opened iGet disposable vapes
- Used vaping devices
- Opened e-liquids or vape accessories
- Products damaged due to misuse or improper handling
Order Cancellation Policy
If you need to cancel your order, contact us as soon as possible. Cancellation requests can only be accepted before your order has been processed or shipped.
Once an order has been dispatched, it cannot be cancelled and must follow our return guidelines.
Exchange Policy
If you receive an eligible defective or incorrect product, we may provide an exchange depending on product availability and the condition of the item.
Contact Us
If you have any questions about our iGet vape refund and returns policy, please contact our support team. We are here to provide quick assistance and ensure a smooth shopping experience.
Thank you for choosing our store for authentic iGet vapes and premium vaping products.